Client Relations

Red Flags to Spot in Discovery Calls (Before You Sign) + Checklist

After doing a few hundreds of discovery calls, I know pretty much all red flags that expose a bad client.

Dec 28, 2025 • Cédric

Effective Customer Retention Strategies

Getting new customers is important, but keeping them (on the long-term) is key.

Feb 3, 2024 • Cédric

Proactivity > Reactivity

My key to success in business, time management, failure, and decision-making is fairly simple.

Jan 20, 2024 • Cédric

The Reciprocity Law

In today's newsletter, I want to pass you over an important basic law of social psychology: The Reciprocity Law.

Dec 4, 2023 • Cédric

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